JourneyWorCX™ Engage360
Make your CX platform perform.
Get the results you bought your contact center for, with support that goes beyond what OEMs deliver.
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The challenge
Technology is only as effective as the team and strategy behind it.
Most vendor support contracts only cover their own product, leaving gaps for integrations and cross-platform workflows.
Integration & cross-platform gaps
Engage360 · proactive, end-to-end support, even when the challenge extends beyond the OEM’s scope
Built on hundreds of deployments across Genesys, NICE, Cisco, Verint and more. Engage360 supports all major enterprise CX platforms, including Amazon Connect, Avaya and Calabrio.
What you get with Engage360
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Foundational & Operational Services
Keep your CX systems running smoothly and securely, from upgrades to issue resolution.
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CX Optimization & Audits
Deep-dive audits that uncover blind spots and deliver data-driven KPI improvements.
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Personalized Business Reviews
Regular check-ins, data reviews and roadmap sessions aligned to your goals.
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Access to Custom Tools
Servion IP for self-service, journey visibility and actionable platform analytics.
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Data Monitoring & Compliance
End-to-end monitoring for security, regulatory compliance and reliability.
The evidence
Engage360 by the numbers
99.54%
System uptime
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8.8 out of 10
CSAT score
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94%
Customer retention rate
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100%
Response SLA
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97%
Restoration SLA
Certified & proven
Standards you can audit.
Coverage that follows the sun.
- CMMILevel 3
- ISO27001
- ITILService management
20+
clients retained for over 5 years
Servion has led CX transformation for 30+ years, with 600+ deployments.
What customers say
Servion provided strong and dependable resources who were easy to work with and quickly understood our environment.
How it starts
Start with a CX Health Check
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01
Assess
2–3 weeks · no cost
Two to three weeks at no cost. We baseline your KPIs and platform health.
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02
Readout
What’s underperforming, what it costs you and how to fix it.
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03
Choose your tier
Basic, Enhanced or Premium, with a Technical Account Manager in every tier.
Step 03 · Choose your tier
Three tiers. One constant.
Response times, executive oversight, proactive monitoring and optimization audits step up with each tier. A Technical Account Manager is included in all three.
| Basic | Enhanced | Premium | |
|---|---|---|---|
| Sev 1 response | 60 minutes | 30 minutes | 15 minutes |
| Client Success Executive | Not included | Included | Included |
| Proactive monitoring | VoiceWatch | Included | Included |
| Optimization audits | Not included | 2 per year | 4 per year |
| Technical Account Manager | Included | Included | Included |
Next step
Book a discovery session.
Schedule a call to talk through your CX platform and how a no-cost CX Health Check would baseline your KPIs and platform health.
Your contact
Eric Chanh
Servion
- Emaileric.chanh@servion.com
- Phone+1 (615) 306-9041